FAQ

1. Where do you ship?

We currently ship within the United States only.

2. How much does shipping cost?

We offer free shipping on all orders.

3. How long does delivery take?

Orders are typically processed within 1–2 business days, and shipping usually takes 3–4 business days after processing.

4. Can I return or exchange an item?

Yes! You can return items within 30 days of delivery as long as they are unused, in original condition, and in their original packaging.

5. Do you offer refunds?

Yes, if you’re not satisfied, you may request a full refund within 14 days of delivery. Please check our Refund & Returns Policy for more details.

6. What payment methods do you accept?

We accept payments securely through Shopify Payments, which includes major credit/debit cards, Apple Pay, Google Pay, and Shop Pay.

7. How can I contact customer support?

If you have any questions, please reach out to us at:
📧 support@prepura.shop